Purchase Terms & Conditions

1. Scope and Acceptance of These Terms

These Purchase Terms & Conditions govern purchases made through the Lorvendia online store (the “Website”).

Lorvendia is a brand operated by Quick Shot Highlights (Guangzhou) Brand Management Co., Ltd.

By browsing our product listings, submitting an order, or completing a purchase through the Website, you acknowledge that you have read and agree to comply with these Purchase Terms, together with the following applicable policies:

• Terms of Service

• Privacy Policy

• Shipping Policy

• Return & Refund Policy

• Any other relevant policies made available on our Website

If you do not accept these conditions, please refrain from completing a purchase through our store.

2. Customer Responsibilities

When submitting an order, you represent and agree that:

• You have the legal capacity required to enter into a purchase transaction.

• All personal, contact, billing, and delivery information supplied during checkout is accurate and up to date.

• Your purchase and receipt of the products comply with the laws and regulations applicable to you.

Where permitted by law, communications between you and our customer support team may be used for transaction verification, order assistance, and the improvement of our customer service.

3. Privacy and Personal Information

Information provided when visiting our Website, placing an order, communicating by email, or contacting customer service will be processed in accordance with our Privacy Policy.

Our Privacy Policy explains the types of information we collect, how such information is used, and the measures we take to protect it.

We may revise our Privacy Policy when necessary to reflect changes in our business operations, applicable laws, or regulatory requirements. Customers are encouraged to review the latest published version.

4. Order Placement and Confirmation

After an order has been successfully submitted, an order confirmation will normally be sent to the email address supplied during checkout.

Receiving an order confirmation does not prevent us from reviewing the transaction or addressing circumstances that may affect fulfillment.

To protect customers and maintain accurate order processing, we may need to investigate, place a temporary hold on, adjust, or cancel an order in situations such as:

• Products becoming unavailable

• Incorrect product descriptions or displayed prices

• Transactions suspected of being unauthorized or fraudulent

• Other circumstances that make normal order fulfillment impractical or impossible

If we cancel an order after payment has been received, any applicable refund will be handled in accordance with the circumstances and our relevant store policies.

5. Product Descriptions and Presentation

We make reasonable efforts to display product information accurately, including descriptions, photographs, features, specifications, and prices.

Nevertheless, differences may occasionally arise due to screen settings, technical limitations, product revisions, or updates to product presentation.

If an item you receive differs significantly from the information presented on the Website, please contact our customer support team. Any applicable resolution will be considered under our Return & Refund Policy.

6. Prices and Pricing Corrections

We take care to ensure that product prices displayed in our store are correct.

However, occasional errors may occur because of technical problems, system updates, or inaccurate information.

If we identify a clear pricing error affecting your order, we may take appropriate steps, which can include:

• Notifying you of the discrepancy

• Canceling the affected transaction

• Discussing an appropriate solution where applicable

Any action taken will be handled in accordance with applicable laws and relevant customer protection requirements.

7. Inventory and Shipping Arrangements

Product listings and availability are subject to current inventory conditions. The availability of an item may change without prior notice.

Order preparation and delivery are governed by the procedures and estimated timeframes described in our Shipping Policy.

Please be aware that delivery schedules may be influenced by several factors, including:

• The destination country, region, or delivery area

• The selected shipping arrangement

• Customs inspection and clearance procedures

• Carrier operations and transportation delays

• Events or circumstances beyond our reasonable control

If a product becomes unavailable after an order is placed, we may contact you to discuss the available options. Where appropriate, a refund may be offered in accordance with our applicable policies.

8. Product Use and Important Considerations

Before making a purchase, customers should carefully review the available product information and determine whether the item is suitable for their intended needs.

Customers are also responsible for checking whether a product can legally be purchased, imported, and used in their destination country or region.

Product packaging, labels, specifications, and included accessories may differ depending on product updates, inventory arrangements, or destination-specific requirements.

9. Taxes, Customs Duties, and Additional Charges

Tax obligations, import duties, and customs-related charges may differ according to the destination and the regulations of the relevant authorities.

Where applicable, customers may be required to pay additional charges imposed by local customs offices or government authorities.

The assessment and handling of these charges will follow applicable laws, relevant shipping arrangements, and the requirements of the destination jurisdiction.

Customers are encouraged to familiarize themselves with any import-related obligations before placing an international order.

10. Contact and Customer Support

If you have questions about these Purchase Terms, need clarification regarding an order, or require assistance with a purchase, please contact Lorvendia using the details below.

Brand Name: Lorvendia

Company: Quick Shot Highlights (Guangzhou) Brand Management Co., Ltd.

Customer Support Email: service@lorvendia.com

Telephone: 020-81073388

Business Address: Room 503, No. 168 Beijing Road, Yuexiu District, Guangzhou (internal reference No. C540)

We appreciate your decision to shop with Lorvendia and thank you for taking the time to review these Purchase Terms.