Shipping Policy

At Lorvendia, we want every customer to understand how orders are prepared, dispatched, and delivered. We cooperate with reliable shipping carriers and fulfillment partners to help ensure orders are handled as efficiently as possible.

Please review the following shipping information before placing your order.

1. Order Processing Time

After successful payment confirmation, orders generally require 1–5 business days to be processed and prepared for shipment.

Processing time refers to the period needed to verify, prepare, and arrange your order before it is handed over to the shipping carrier.

Please be aware that preparation may take longer during certain circumstances, including:

• High order volumes;

• Public holidays and weekends;

• Seasonal promotions or special sales events;

• Product availability or inventory adjustments;

• Other unexpected operational circumstances.

When your package has been dispatched, we will send a shipping confirmation email containing the available tracking details.

2. Estimated Shipping and Delivery Time

Our estimated delivery timeframe after dispatch is:

10–20 business days

The overall time required to receive an order includes both the processing period and the transportation period.

Delivery estimates are provided for reference and are not guaranteed arrival dates. Actual delivery may be affected by factors such as:

• The destination country or region;

• Local postal and delivery services;

• Customs inspections or clearance procedures;

• Shipping carrier schedules and operational conditions;

• Weather events or other circumstances beyond our reasonable control.

3. Shipping Charges

Lorvendia currently offers standard shipping.

Standard Shipping Fee: $2.99 USD

The applicable shipping charge will be calculated and displayed during checkout before you submit your payment.

If any shipping charges or additional fees apply to your order, please review the final checkout summary before confirming your purchase.

4. Order Fulfillment and Dispatch Locations

Depending on stock availability and delivery requirements, your order may be prepared at our own fulfillment facilities or at facilities operated by our logistics partners.

The dispatch location may depend on:

• Where the ordered products are currently stocked;

• Inventory availability;

• Your delivery destination;

• Fulfillment and transportation arrangements.

For this reason, we cannot guarantee that every order will be dispatched from the same warehouse or location.

5. Shipment Tracking

Once your order has been handed over to the shipping carrier, we will send a dispatch confirmation email with your tracking number or tracking details, when available.

Please allow some time for the carrier's tracking system to register the shipment. Tracking information may not appear immediately after dispatch.

If you have concerns about the progress of your delivery, you can contact our customer support team for assistance.

6. International Delivery

We offer international delivery to destinations supported by our shipping arrangements.

Available destinations may be affected by carrier coverage, local delivery restrictions, customs requirements, or other logistical limitations.

If we discover that delivery to your selected address is unavailable, our support team will contact you to discuss the next appropriate steps.

International shipments may also be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country. Any applicable charges should be reviewed in accordance with local requirements.

7. Shipping Delays and Missing Packages

Although we work with shipping partners to facilitate timely delivery, delays may occasionally occur during transportation.

If your tracking status remains unchanged for an unusually long period or your package appears to be delayed or missing, please contact us so we can review the shipment.

To help us investigate, please provide:

• Your order number;

• Your tracking number, if available;

• Relevant delivery information or details about the issue.

Our customer support team will review the information and assist you based on the available tracking records and circumstances.

8. Changes to Shipping Addresses

If you notice an error in your delivery address after placing an order, please contact us as soon as possible.

Address modification requests can generally only be considered before the order enters processing or shipment preparation.

Once a package has been dispatched, changes to the shipping destination may no longer be possible. We cannot guarantee that a carrier will accept an address correction after dispatch.

9. Shipping Address Requirements

Your delivery address does not need to be identical to your billing address.

However, customers are responsible for entering complete and accurate shipping details during checkout, including:

• Recipient's full name;

• Street address and building or unit number, where applicable;

• City, state, or province;

• Postal or ZIP code;

• Country or region;

• A valid contact telephone number, where required.

Incorrect or incomplete address information may result in delivery difficulties, additional delays, or unsuccessful delivery attempts.

10. Business Days and Processing Schedule

Orders are handled on regular business days.

Purchases submitted during weekends or public holidays will generally enter the processing queue on the next available business day.

The stated processing and delivery estimates may be affected by holidays, carrier schedules, and other circumstances that influence fulfillment or transportation.

11. Contact Information

If you have questions about shipping charges, order preparation, tracking updates, delivery delays, or address changes, please contact Lorvendia using the details below:

• Brand Name: Lorvendia

• Company: Quick Shot Highlights (Guangzhou) Brand Management Co., Ltd.

• Business Address: Room 503, No. 168 Beijing Road, Yuexiu District, Guangzhou (internal reference No. C540)

• Customer Support Email: service@lorvendia.com

• Phone: 020-81073388

Thank you for choosing Lorvendia. We appreciate your patience and trust while we prepare and deliver your order.