Return & Refund Policy
Return & Refund Policy
At Lorvendia, customer satisfaction matters to us. If a purchase does not meet your expectations or an order arrives with an issue, we encourage you to review the following guidelines before submitting a return or refund request.
1. Order Cancellation
If you decide not to proceed with your purchase, you may contact us to request cancellation before the order enters processing or fulfillment.
Once a cancellation request has been accepted, the payment received will be refunded in full to the original payment method.
Please be aware that cancellation requests may not be accommodated after an order has entered the fulfillment process or has already been dispatched.
To request an order cancellation, please email:
We recommend contacting us as early as possible so that we have the opportunity to review your request before processing begins.
2. Return Eligibility
Customers may request a return within 30 calendar days from the date of delivery, provided the product meets the applicable return conditions.
To be considered eligible, returned items should:
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Remain unused and in their original condition
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Include the original packaging and applicable accessories
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Be accompanied by an order confirmation or other valid proof of purchase
Please obtain authorization from our customer support team before sending any item back.
Returns shipped without prior approval or without following the provided instructions may not be accepted.
3. Steps to Submit a Return Request
To begin the return process, send an email to:
Please include the following information so our team can review your request:
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Your order number
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The name of the product you wish to return
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The reason for requesting a return
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Relevant photographs or videos, if they help explain the issue
After evaluating the details, our support team will respond with the next steps and any applicable return instructions.
4. Return Shipping Address
Please do not send returned merchandise to the company's registered business address shown on this page.
The designated return destination may differ from our registered address.
Once your return request has been reviewed and approved, we will provide the correct return address and explain how to send the item back.
5. Responsibility for Return Shipping Fees
Return shipping expenses are determined by the reason for the return.
Customer-requested returns
If the return is due to personal preference or a change of mind, including situations such as:
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Selecting the wrong product
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No longer wanting the purchased item
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Changing your personal preference
The customer will generally be responsible for the return shipping costs.
Returns caused by product or fulfillment issues
If an item is delivered in a condition that is:
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Damaged
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Defective
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Incorrect
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Significantly inconsistent with its advertised description
We will review the issue and arrange an appropriate resolution, which may include a replacement, refund, or return assistance without additional cost to the customer.
6. Refund Review and Processing
Once your returned package has arrived, our team will inspect the item and assess whether the return meets the applicable conditions.
We will notify you of the outcome after completing the review.
For approved returns, refunds will be sent to the original payment method within:
5–10 business days after the returned product has been received and inspected.
Please note that this timeframe refers to our refund processing period. The additional time required for funds to appear in your account depends on the payment provider, card issuer, or financial institution.
7. What to Do If Your Refund Has Not Arrived
If the expected refund period has passed and the funds are not yet visible in your account, we recommend taking the following steps:
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Review your bank or payment account to confirm whether the refund has been posted.
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Contact your payment provider or financial institution to check for any pending transactions.
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If the refund is still not visible, reach out to our customer support team for further assistance.
You can contact us at:
Please include your order number and relevant refund details so we can help investigate the situation.
8. Contact Information
For questions about cancellations, return eligibility, shipping arrangements, or refund progress, please contact Lorvendia using the details below.
Brand Name: Lorvendia
Company: Quick Shot Highlights (Guangzhou) Brand Management Co., Ltd.
Customer Support Email: service@lorvendia.com
Telephone: 020-81073388
Business Address: Room 503, No. 168 Beijing Road, Yuexiu District, Guangzhou (internal reference No. C540)
We appreciate your understanding and the opportunity to assist you. Thank you for choosing Lorvendia.